FAQ – frequently asked questions
In this page we try to answer most of the questions our customers ask us. This section of the site will be updated constantly to give an easy and fast solution to the most common issues.

  • How does the battery work?

2200 mAh battery:
– press shortly the power button to check the charging status.
– the battery start to be charged when it is connected to the solar bag and the photovoltaic panels of the bag are positioned in direct light.
– when a device is connected to the battery USB output press the power button for 3 seconds to begin the charging process.

5000 mAh battery:
– press shortly the power button to check the charging status.
– the battery start to be charged when it is correctly connected to the solar bag and the photovoltaic panels of the bag are positioned in direct light.
– when a device is connected to the battery USB output, the charging process will automatically start.
– to power on the built-in led light press the power button for 3 seconds.

  • My device can’t be recharged

1) 2200 mAh battery must be turned on to start the charging process
2) Check the right connection between the solar bag and the battery;
3) Check the right connection between the battery and your device;
4) Check that the battery isn’t totally empty. If the battery is totally empty connect it to the solar bag or to a USB port of your computer. The solar bag can recharge the battery if it is positioned in direct light.

 

  • The leds on the battery are off even if the battery is connected to the solar bag and the bag is positioned in direct light.

If the battery is completely empty there is no enough energy to light up the leds. Connect the battery to a USB port, after some minutes the first led will begin lightining.

 

  • My device can not be connected to the battery trough one of the provided plugs

Normally every device comes with his USB charging cable, please use it instead of the provided plugs if they are not compatible.
if you can’t find the right answer for your issue please contact us at info@o-range.com, we will take care of your request!