Commercial Policies

Site Policy

On-line Shopping

Return Policy

Commercial Policies

ORANGE srl, with its legal headquarters in Via Roma 2/22 – 16121 Genova, Italy – provider of the services and activities available in the web site ORANGE.COM, may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003.
Users are invited to visit this page periodically, for information according to updated laws and regulations.
ORANGE srl specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.
Personal data, voluntarily provided by the User, will not be communicated nor sold to a third party.
All necessary information required in order for PayPal payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to PayPal directly via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by ORANGE srl.
The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our clients. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.
ORANGE srl has implemented security measures to protect the users and their data entered. Despite their efforts, ORANGE srl cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on the O-RANGE site from a secure computer source with updated software that allows ample protection of sensitive data (anitvirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet.
ORANGE srl informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from ORANGE srl:
– the confirmation of the existence of personal data relative to the User
– the clear communication of the data together with their source
– the motives and the finality of their use
The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.

Declination of Responsibility
ORANGE srl publishes information on its web site O-RANGE.COM to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, ORANGE srl will execute immediate correction. ORANGE srl also reserves the right to make corrections and changes to the web site when necessary without giving prior notice. ORANGE srl does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction. ORANGE srl web site O-RANGE.COM is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, ORANGE srl declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User’s browser. Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections. ORANGE srl reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
Site policy

Property – Copyright & Trademark
ORANGE srl is the owner of the web site O-RANGE.COM and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site O-RANGE.COM is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from ORANGE srl.
ORANGE srl does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.

On-line Shopping

Order Payment
O-RANGE.COM accepts the following terms of payment: PayPal, Bank transfer.

In the case of purchase with Paypal, the amount related to the purchase will be debited by PayPal immediately, at the conclusion of the transaction performed by the Customer.
O-RANGE.COM reserves the right to process orders only if shipped to the same address the Paypal account is registered with.

First-Time Client:
O-RANGE.COM can double check the account information with Paypal. This verification process will delay immediate shipping. ORANGE srl also reserves the right to ship the order only to the Billing Address.

Bank transfer in advance

The purchase with payment by bank transfer must be anticipated and made on the following bank account:

UniCredit Banca S.p.a.
IBAN: IT42S0200801458000100679286

The items will be shipped after receiving the payment.

O-RANGE.COM ships worldwide with UPS. O-RANGE.COM does not deliver to P.O. Boxes.
As per International Laws regulating Commerce and Trade of imports and exports ALL O-RANGE.COM orders are shipped out of our warehouse located in Italy WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in Euro.

Orders are exempt Value Added Tax but are subject to import fees. Payment of these import fees is the sole responsibility of the Client.

Return Policy

If for any reason clients are not satisfied with an order, the item(s) can be returned within 10 days for refund. Condition valid on national and European territory. For outside Europe sales the amount paid will be refunded, minus the shipping costs and duties / taxes)
Return Instructions
E-mail: within 10 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number (n.#######), Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or refund.
Please send the return with the courier indicated in the email sent by O-RANGE.COM. Please write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions in the RAN E-mail. (The Courier will provide the AirWay Bill to complete upon pick-up).
Return shipments are FREE.
Refunds for orders paid by Paypal will be refunded ONLY to the original account.
Returns must arrive within 10 days of receiving the R.A.N.
Return Terms and Conditions
Items must be returned with all original tags, packaging and other accessories received with the order and absolutely unused.
Returns must be packaged in the original box, if not damaged.
In the case of defective or incorrect merchandise, clients must follow the instructions above.O-RANGE.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Pick-ups for all authorized returns with O-RANGE.COM’s courier account numbers must originate from the same country of the original shipment.
O-RANGE.COM reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, O-RANGE.COM will deduct a 10% administrative/re-stocking fee from the refund.
O-RANGE.COM will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.